Another Comcast Complaint

We have finally canceled our television service because we cannot take it anymore. Our internet was down for two weeks, and every time we would call they would put us on hold until we hung up. Finally, after about 10 calls, we talked to someone and we just canceled our television service, just to spite them. The guy came out to put a hold on our tv service, and somehow canceled our second IP address. We call them, and they want us to pay ANOTHER "activation fee" to hook up the IP address WE ALREADY HAD, THAT THE \"TECHNICIAN\" CANCELED. They've done this several times: the "tech" comes out and somehow removes/destroys/alters our service, and they charge us AGAIN for something we already should have. We have looked at other services, but there are NO OTHER cable services in our area. PRETTY SCARY that next year everyone will have to switch to dish or cable, and comcast has a monopoly in our area. Even worse, there is NO ORGANIZATION, government or otherwise, that a consum
er can complain about them. Right now we are between a rock and hard spot because we cannot afford and cannot have dish (we rent), we don\'t want dial-up, and comcast is the only cable in offered in our area.

Lame!

I could write a novel about all the wrongs we\'ve been forced to endure. I just wish that there was someone/some place who CARED, or that Comcast would be forced to share their lines with another company. I would even PAY MORE to get cable through another company. I think what we\'re going to be forced to do is MOVE so we have more choices.
Damage Resulting = -Everytime we have upgraded our service, the \"technician\" hasn\'t shown up for the appointment. We call, and we end up having to take more time off work/wait more hours for the \"technician\" to show up.
-I have lost count of how many times they have hung up on us for complaining.
-They \"customer service\" is rude, and none of them know what they are talking about EVER. I know more about cable service than any of them do! It took 45 minutes (well, before they hung up on us) just to get them to tell us we didn\'t have a second IP address. Literally, we asked them \"do we have a second IP on the account?\" and they would say \"hold, I\'ll transfer you to ____\" and transfer us to another dept.
-Our internet goes down once a month--without fail. For at least a week, or sometimes, every night after 9 pm for several weeks. We have complained, and they say we\'re in a \"black out area.\" However, it\'s not removed from our bill.
-We have had to take several days off of work in order to \"wait\" for the cable technician everytime we have to make an appointment. The \"Tech\" never shows, shows up several hours late, or we are forced to make a second appointment. This has happened ALMOST EVERY SINGLE TIME. Now, we are smart and make our appointment on Fridays, so at least we\'ll get a three day weekend.

Entry 49

I am exhausted. Exhausted. This point cannot be overstated. I keep telling myself this will be over soon; I will be an adult again, soon. That's the problem, really is that that I feel like a child again. I have no job and though I have no desire to have a job with school I still wish I had a way of earning more than $500 a month. It's sad that I'm almost 29 and I am relying on Jason for everything and I feel guilty--though he never makes me feel that way--even asking for things I need like shoes and bras.

It will be over soon, but as with all things we long for, not soon enough. Only 126 days and I'll be able to find a job and, probably most importantly, move. I long for a change of perspective and I think more than than anything I am looking forward to moving to Long Beach. I will be minutes from the ocean where the weather is almost always perfect and I'll be close to Noelle again. I think that's what I'm looking forward to more than anything: being able to call up my best friend and hang out with her on the fly instead of planning weekend trips months in advance to crash on her floor.

The perspective, though, is what is really needed. I need to see new things, meet new people, learn new streets and experience a different latitude (longitude? I was never good at geography). I am tired of Sacramento and its streets and its experiences. I have lived here for 29 years and though I know things have changed, I take those changes for granted. I want to go away and when I return feel the awe of building I thought would never fall be gone; see houses I've driven past year after year change; see businesses change and people change and...

You get the picture.